You have many choice for your problem:
1. Unistall/delete the dongle driver/other emulators and install original driver then try again.
2. Format your harddisk and reinstall whole M$ system, try again.
3. Get technical support from Neobit.
4. Don't use this emulator anymore
5. Pay momey! Purchase the perfect solution from other commercial dongle reverse guys.
6. Use other type emulator such as VBus.